TradeOS / Customers
Customer stories

Operators who run on TradeOS

Real trades. Real numbers. See how operators use TradeOS to close more work, reclaim their evenings, and grow without hiring.

Headline outcome
+336%
more quotes per week. Zero evenings. One operator, one week.
MPH Heating · Jan 2026
Sector
Boiler installation
Location
Aberdeen · AB10 → AB25
Team
1 office, 3 engineers
Founded
1996
Live since
Jan 2026
Select a customer
Before & after

The numbers speak

Quotes / week
14Before
Office hours only
61After
Of which 64% auto
Time-to-quote
2.4 dBefore
Phone + spreadsheet
2m 14sAfter
Median · UK
Quote-to-booking
22%Before
Lost on lag
34%After
+12pts
Finance attach-rate
8%Before
Paper application
44%After
Built into quote
Eve / wknd hours
14 hBefore
Owner + office staff
0 hAfter
Reclaimed
E
“We dropped the sales role on a Tuesday. By Friday the chat agent was closing more quotes than we did last quarter — and Niamh in the office stopped working evenings.”
Ewan, Owner — MPH Heating
Onboarding timeline

From call to live

Mon · W0
Discovery call
90 minutes. Boiler range, pricing, AB-postcode service area, brand assets.
Tue · W0
Schema + pricing
TradeOS operator wires the BoilerQuote schema. Five pricing tiers, 32 boiler models, three labour rates.
Wed · W0
Brand + flow
MPH navy + brass. Logo, fonts, copy tone. The quote flow goes live on staging.
Thu · W0
Pilot · 5 leads
Five recent customers re-quoted through the flow as a sanity check.
Fri · W0
Live
DNS swapped at 09:00. First public quote at 09:14.
M1
Slack agent on
TradeOS chat agent added to #ops.
M2
Finance brokerage
Stax integration goes live. Finance attach-rate jumps from 8% → 31%.
M3
Sales role · sunset
Ewan reassigns the part-time sales role to install support.
M4
Plateau · 64% auto
Steady state. 64% of quotes generated without a human.
All operators

The roster

OperatorSectorLocationStatusSince
MPH HeatingBoiler installationAberdeenLiveJan 2026
Reilly DrainsDrain clearanceDundeeLiveApr 2026
Castle PowerwashPowerwashingEdinburghLiveMar 2026
Granite City ACHVACAberdeenOnboardingJun 2026
Lothian RoofRoofingEdinburghOnboardingJul 2026
Smith & SonsDemo tenantAberdeenDemo2026
Next step

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